COVID-19 Safe Working Policy

Here at Vital Heating Solutions, we are committed to providing our customers with the same quality service whilst ensuring our employees and customers are kept safe.

We have already adapted to the strict COVID-19 guidelines with great diligence, and we are doing everything in our power to provide a safe working environment for our employees, sub-contractors and our valued customers – ensuring business continuity for all.

Vital Heating Solutions have robust contingency plans in place and make every effort to maintain our unparalleled service levels. All of our Engineers are fully trained and equipped in the strict working practices brought in by the government during the Covid-19 pandemic.

To minimise the risk of infection for all we have outlined the following working practices if an Engineer attends your property:

  • When you book an appointment, we will ask if anybody in the household is showing any COVID-19 symptoms and if anybody within the household is vulnerable or shielding

  • Engineers will sanitise their hands before entering the property and regularly throughout the visit

  • Engineers will wear the appropriate PPE (gloves and mask) and customers will be instructed to stay at least 2-metres away and/or ideally isolate in another room during the appointment

  • If a job requires two or more Engineers (e.g. a new boiler installation); the Engineers will socially distance as much as possible. If this is not possible extra precautions and further PPE (a visor) will be used as per government guidelines

  • All staff members, including sub-contractors are frequently tested and consistently temperature checked every morning before starting work and when leaving the premises before a customer appointment

  • For everyone’s safety, we request from our customers that where possible to leave all internal doors propped open, and handles and surface areas are thoroughly sanitised before and after appointments; also, if possible, please ensure windows are open for ventilation, thus minimising the risk for all

Vital Heating Solutions would like to take this opportunity to say a massive thank you to all our customers and suppliers for your continued support during these unprecedented times.

If you have any questions or require any further information on our Policies & Procedures relating to COVID-19 or anything else, please call the Vital team on 01282 773338 or email