Did you know that being a member of the Association of Plumbing & Heating Contractors distinguishes professional plumbers and heating contractors from rogue traders? And did you know that all members are regularly vetted and competency checked?

APHC continually encourages us to improve ourselves professionally and implement best practices. So, you can rest assured that work done by Vital Heating Solutions (an APHC member) will comply with best practices and current legislative requirements.

We are committed to our professionalism whilst ensuring our consumers receive only the highest standards of workmanship and customer service.

The APHC highlight the key values of being an APHC member, for instance, every business must:

  • Comply with the requirements as laid down in the APHC Membership Schemes Rules

  • Carry out their trading activities to the minimum standards as laid down in the APHC Customer Charter

  • Investigate a customer complaint to the standards as laid down in the APHC Minimum Requirements for a Customer Complaints Procedure

  • Provide full contact details on all relevant communications with customers including written correspondence, quotations, invoices and electronic communications

  • Ensure that appropriate levels of insurance are in place commensurate with the business activities. A minimum of £2M worth of public liability must be maintained at all times and a minimum of £5M employer’s liability must be maintained at all times where staff are employed

  • Ensure that only competent operatives are employed to undertake plumbing and heating work

For more information about our APHC accreditation/membership, and for any other general enquiries, please email sales@vitalheating.co.uk